Experienced technical editor/writer offers diverse skills. Several
years' experience with user support and documentation, online since
1985. Available immediately.
|
Wasser, Inc.
(under contract to Microsoft)
www.wasserinc.com
|
Technical Editor
Content Development & Delivery Group
November 2000 to June 2001
|
Edited courseware materials for Microsoft Official Curriculum.
Recent projects involved digital dashboard technology (SQL Server,
SharePoint Portal Server and Exchange), Small Business Server 2000,
and Windows XP installation.
- Ensured that courseware conformed to specific style guidelines, including T & C style and MSTP, as well as commonly accepted standards of grammar and writing style.
- Edited courseware to ensure clarity and good structure.
- Advised course designers about editorial issues when courses were being developed.
- Participated in editing team discussions about standards and style decisions.
- Kept education current on technological and instructional design topics.
|
|
S&T OnSite
(under contract to Microsoft)
www.sakson.com
|
Technical Editor
PBS Web Team
March 1999 to July 1999
|
Helped create and maintain Web pages related to Windows NT
and Windows 2000.
- Created new pages and edited Web documents in raw HTML.
- Incorporated updates and changes from various other departments,
working with a variety of people and sources.
- Edited new content, such as white papers, usage studies,
and marketing materials.
|
| |
Content/Development Editor Virtual Worlds group
July 1998 to March 1999
|
Participated in planning, building, and editing the documentation
set for a new product, from the ground up. Documentation included
User's Guide, Programmer's Guide, Virtual Worlds SDK, product
interface guide, product tutorial, and contextual help. Position
also included working with several smaller, related projects
in the same capacity.
- Edited all text connected with user education, as the project's
only editor.
- Worked closely with programmer/writers and developers to
ensure accuracy of documentation, since product was in early
stages and changed frequently.
- Gave feedback on design and usability questions, on both
help system and product.
- Produced the team's first complete editorial style sheet;
wrote it from scratch and also converted it to HTML help format
for easier use.
- Learned new skills and software to meet group demands.
- Proved ability to produce under deadline pressure, as in
final production period of 1.0 product version, winter 1998.
|
| |
Technical Editor
Enterprise Technical Services group
September 1997 to March 1998
|
Edited articles for Microsoft Knowledge Base, Premier Support
Reviews, and other BackOffice support materials as needed. Special
focus on materials related to the Windows NT product.
- Corrected spelling, grammar, and style of assigned text,
to conform to general business standards and Microsoft's company
standards.
- Became knowledgeable about Microsoft policies and corporate
environment.
|
| Self-employed |
Writer / Editor / Designer
August 1995 to present
|
Clients have included University of Chicago Press, Lexmark
International; Charter Ridge Behavioral Health Center; Take a
Bough; Winged Elephant Designs; SeaFATtle
- Design, create, manage websites
(Example: http://www.seafattle.org)
- Design, write, and edit promotional and educational materials,
- Other work has included editing service handbook and copyediting
book-length manuscripts.
- Used SGML code to prepare manuscript files for printing on
some projects.
|
| Delphi Internet
Services |
Online Editorial Assistant
October 1994 to August 1996
Online Support Specialist
September 1993 to October 1994
|
Performed a variety of member support and editorial functions.
- Participated in development and design of SIG areas and features;
designing menus and writing copy for member use.
- Planned, wrote, and presented series of online "lectures"
about using the DELPHI system twice per month for national audience
of members.
- Provided customer support via e-mail, answering a wide variety
of questions about technical problems, company policy, and other
online issues.
- Rewrote and updated stock of standard responses; tripled
their number and made them clearer, more precise, and more businesslike
in tone.
- Assisted Senior News and Lifestyles Editor in maintaining
online SIGs; moderating several forums relating to hobbies and
current events.
- Advised Senior Editor on development of online policy and
special problems.
- Trained new staff in online support procedures and tasks.
|
|
WGBH Educational Foundation
(under contract to PRODIGY Services Company)
|
Videotext Editor
December 1992 to September 1993
Production Coordinator
February 1991 to December 1992
Production Assistant
January 1991 to February 1991
|
Performed a variety of tasks related to managing workflow
for editorial team as well as establishing editorial policy and
maintaining it on a daily basis. Also provided technical
support to service users and internal staff.
- Maintained public presence online; built members' trust and
goodwill, keeping them informed during changes in pricing, restructuring
of features and other delicate situations; acted as liaison for
thousands of members.
- Designed new forums in response to member input and service
needs.
- Worked with team on servicewide revision of editorial policy.
- Coordinated team of ten production assistants; designed new
procedures to improve consistency and effectiveness.
- Teleconferenced frequently with PRODIGY staff in New York
and Washington to discuss editorial policy and servicewide issues.
- Moderated discussion in Homelife BB on PRODIGY; reshaped
editorial standards. Corresponded daily with service members,
rewrote standard response library.
- Assisted group manager: consulted with her about prospective
new staff, installed and maintained software on site, ordered
supplies and equipment for office.
- Monitored incoming member contributions to meet service editorial
standards.
|
